The EPG Team is dedicated to safe delivery and demo practices. The health and safety of our employees, our customers and the communities we live and work in continue to be our top priority.

During this time of uncertainty, EPG remains committed to providing you with the best customer support. We have set the following protocols in place to help keep our communities, customers and employees safe.

Safety Precautions

  • Sanitize equipment before & after presentation
  • Practice social distancing
  • Hand sanitizer
  • If necessary, used sanitized Sonetics headsets for clear communication.

We are ready to help you through this time – contractors and municipalities who keep our communities running safely and efficiently in these extraordinary times.

Delivery Protocol
  • Contactless delivery. We can leave equipment in the yard & do training at a later date.
  • Avoid shaking hands & body contact. No hand exchanged paperwork – electronic copies of paperwork to be provided.
  • Signatures can take place via DocuSign or iPad that is sanitized before customers signs any documents.
  • Customized in-service training can be completed based on customers’ needs and local mandates.
    • On site trainings utilizing all safe practices mentioned in demonstration.
    • Recorded trainings that are played via live webinar to address questions.
    • Live training via Facetime, Zoom, Go-To meetings
Demonstration Protocol
  • Offsite options with pop-up tents.
  • Accommodate multiple presentations for larger group demos (based on local mandate).
  • Only one person in the cab, with the instruction on the group, then wiping it down afterwards.
    • Direction from territory manager will be from opposite doorstep.
  • Additional Webinar trainings will be suggested to continue the presentation/demonstration after we leave site.
    • Control Panel videos, Safe digging practices.
  • Utilize two EPG employees for demos/delivery. To allow multiple people to answer questions and demo different parts of the equipment.
BRANCH STATUS



Branch Status – Parts & Service

Apopka, FL – Regular Operating Hours In Effect

Deerfield Beach, FL – Regular Operating Hours In Effect

Atlanta, GA – Regular Operating Hours In Effect

Memphis, TN – Regular Operating Hours In Effect

 

Branch Status – Office

Apopka, FL – Regular Operating Hours In Effect

Deerfield Beach, FL – Regular Operating Hours In Effect

Atlanta, GA – Regular Operating Hours In Effect

Memphis, TN – Regular Operating Hours In Effect

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